The Support Tools page provides facilities to help reviewing logs of the application.

Exporting a Support Package

Clicking Download zip produces a .zip archive intended to be shared with your support contact to help investigating an issue. You may review the content of the export before sharing it to ensure it only contains data that is safe to send.

The archive is assembled from the entry types selected in Support zip options. All entry types are selected by default. The Download zip button is disabled when no entry type is selected. The available entry types are:

• Application Settings : Context parameters configuring the application.
• Server Logs : Broker server log files and Tomcat log files.
• Audit Logs : Recorded ${local-app-connector} configuration change events.

Marking Server Logs

Clicking Mark Log inserts a marker message in the server logs at the current point in time. You can optionally provide a custom text to include in the marker message. This is useful to identify a specific moment in the logs, for example just before reproducing an issue, so that you can easily locate the relevant log entries afterwards.

Reviewing Server Log Files

${local-app-connector} logs entries in server log files, when warnings and errors occur during the lifetime of the application. Server log files are rather short living and contain information about recent events of the application.

The page reports the locations of the server log files in the file system, which you can share with your server administrator to obtain additional copies. The export via Download zip includes:

• Files generated specifically by ${local-app-connector}: all files whose name contains the active log file name (e.g. broker.log, broker.log.*)
• Files generated by the Tomcat Servlet Container: catalina.out, catalina.*.log, localhost.*.log, localhost_access_log.*.txt, manager.*.log, gc.log